CUSTOMER COMMENTS
Customer
Appreciates Rapid Service Plumber's
patience, courtesy, and compassion for a
disabled homeowner
"I am writing to commend Mr. Richard
Munroe for not only his excellent performance in replacing our hot
water heater this morning, but also for his exceptional patience,
courtesy and compassion with my husband who has dementia, which, in its
present form, just about wipes out his short term memory."
"He asked Rick the same questions over and over again this morning.
Rick answered each time, carefully and considerately."
"I expect professional work from your installers, and have yet to
experience anything less."
"That your employees also display the sensitivity I witnessed toward my
husband this morning speaks volumes about the personal qualities of the
people representing Rapid Service."
"My husband will not remember tomorrow
that we have a new hot water heater."
"I will remember that and the kindness of
the installer for a very long time. Thank you."
Signed Anne H.
Rapid
Service solves a Drainage and Flooding Problem
"For
fifteen
years
I've
been
struggling with my basement flooding from heavy rain. Inches of
water would seep through cracks in my foundation; often ruining
irreplaceable items I have collected through the years. I had to
raise everything up on blocks to try to save my treasures because I
couldn't always tell when it was going to flood. I can't remember
how many times I had to rearrange my schedule, even postpone a vacation
once, so I could be home to babysit my cellar. It just became too
hard to lug the gallons of water of the basement stairs and out into
the years. I decided to call Rapid Service to see what they could
do."
"During
my
first
appointment,
I went over my options with the plumbing
tech and decided a sump pump would be the best solution. As we
talked, he told me Rapid Service could also have their electrical
department install a dedicated circuit to my panel box so I wouldn't
have to worry about turning the pump on manually. I would be able
to leave the house when it rained! He also explained that Rapid
Service would dig a trench for a drainage pipe so water would properly
flow away from my house
instead of into the basement."
"The
price
was
reasonable
and there was absolutly no detail left
unattended."
"When the work was complete, Rapid
Service has completely exceeded my
expectations. Their professionalism and diligent work ethic was
impressive. I don't have to worry about my storage anymore and my
back no longer suffers from hauling floodwater. The sump pump worked. "
"I
don't
know
of
any other company that would
bring in fresh topsoil to cover the hole dug for the trench, hand rake
it to level out my yard, and finally, re-seed the area so new grass
would grow."
"I have never been so impressed
with any other service company to date
and I would recommend Rapid Service to anyone."
Signed V. Carrow
One Call does it
all
"I
would like to thank you for the great service that we received from
your company. We had what we thought was a leak from a pipe in
our
basement. Brian came out and assessed the problem and made an
appointment to come back a few days later. When the wall was
opened, a
much larger problem was discovered. He was able to call for
a
carpenter that same day. This was a God sent, because if I had
not
called Rapid Service, I would have had to find a carpenter myself who
would work around the plumber's schedule. Brian and Chris fixed
the
plumbing and Pete and James did the carpentry. Pete also
suggested
that this was something the our home owner's insurance might cover
which was a great suggestion. Thanks again for such great service
and
very timely."
Signed M. Wells
The great
difference between contractors
"I wish to
express my thanks and appreciation for the very fine job you team
performed at my home recently.
As you know, I was having major issues with my bath and plumbing in our
downstairs bathroom. Your team worked in a professional and
personal
manner to resolve all of our issues.
From their respect of our home and family to the fact that the job was
done on time and on budget, I was thouroughly impressed with all
aspects of my experienced with Rapid Service.
You have clearly shown me that there is a great difference between
contractors. In my experience of working with man, you rise to
the top!
A job very well done."
Signed J. Muro
A thankful
customer
"My
thank you seems so small compared to what you have done for me.
Your
generosity overwhelms me. the faucet is so attractive - I love
it!
You made my Christmas really merry."
Signed S. Bombria
Customer finds "a
truly reliable business"
"We
are
extremely
satisfied with the new deck and want you to know that. From the
very
beginning of the project, Jim and Henry paid close attention to every
detail. As a matter of fact, the building inspector himself was
quite
impressed with it.
Jim masterfully crafted a cabinet to enclose our unsightly circuit
breaker and generator boxes. His work ethic is commendable.
His
suggestion to paint the cabinet, instead of applying stain, was just
great. It significantly brightened a very drab corner of the
room.
After we discovered how much we could actually store inside of it, we
asked ourselves why we had him build only one cabinet!
The removal of our sliders and installation of a solid door with
deadbolt has added to our peace of mind. The room has been
pleasantly
transformed.
the replacement of our faucets will make our seasonal transitions far
less frustrating. We'll no longer need to fit into tight places
to
find the Shut-Off valve.
It is reassuring to find a truly reliable business that employs
competent people. We have always been greeted by a cheerful voice
whenever we have called, or someone has called us.
We tell everyone about Rapid Service and hope they all have one of your
magnets on their fridge real soon.
Bed
and
Breakfast
owner
says ,"If
a
problem
arises,
it
is
Rapid
Service
we call to resolve our problem."
My
wife and I own and operate a Bed & Breakfast in our home
in Scotland, CT. For a number of years we have used Rapid Service
for
all our electrical, plumbing, and heating needs.
Most recently we had Rapid Service replace a
malfunctioning kick heater
in our Guest Game Room. The new unit provides very quiet and
uniform
heat for this sitting area, a favorite retreat for our guests.
In December, 2006, Rapid Service replaced our old,
worn out furnace
with a new Buderus unit. This new furnace is saving us hundreds of
gallons of oil per year compared to the old one. The installation of
this furnace is really something to see. Even our oil company
representative said he could not have done a better job than what Rapid
Service has done.
We are very pleased with the service Rapid Service
provides, no matter
what the problem. All the technicians are polite, pleasant to work with
and efficient. If a problem arises, it is Rapid Service we call
to
resolve our problem. Do we tell our friends and neighbors who
provides
our service? You bet we do!
Signed Bruce and Georgia Stauffer
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